Technical Account Manager

📍The Technical Account Manager will own the full client technical relationship from onboarding through long-term success. This role will focus on client onboarding, data integrations, MMM model setup, forecasting support, technical scoping, and ongoing client partnership across mid-market and enterprise accounts. The ideal candidate is highly analytical, proactive, technically strong, and comfortable operating cross-functionally between clients, sales, and engineering teams. This is not a support-only role — the Solutions Engineer will play a critical role in driving successful implementations, maintaining data quality, and ensuring clients receive ongoing value from the platform. ✅ Key Responsibilities: Client Relationship & Onboarding: - Own the full client technical relationship, including onboarding, integrations, MMM setup, forecasting model configuration, and ongoing support. - Lead onboarding scoping by mapping client marketing channels, revenue sources, and data ecosystems. - Assess incoming data quality, identify gaps early, and work with clients to resolve issues before downstream impact. - Own the client data pipeline from ingestion through modeling outputs and proactively identify and resolve issues. Data Integration & Technical Ownership: - Manage technical implementation and integration processes across client systems and marketing platforms. - Ensure client data meets platform standards and modeling requirements. - Monitor data flow accuracy, consistency, and overall system reliability. - Partner with internal engineering teams to troubleshoot technical challenges and improve workflows. Sales & Cross-Functional Support: - Support the sales process through technical discovery conversations and integration scoping. - Partner with the sales team to demonstrate product value and technical capabilities to prospective clients. - Collaborate cross-functionally with engineering, product, and client teams to support successful implementations and ongoing account success. - Help bridge technical and business conversations to ensure alignment across stakeholders.

💼 Experience: - 5–8 years of experience in Solutions Engineering, Technical Account Management, Sales Engineering, Implementation, or similar client-facing technical roles. - Experience working with SaaS platforms, data integrations, or analytics-focused products. - Experience supporting enterprise or mid-market client implementations. - Exposure to marketing analytics, marketing technology, or media measurement platforms is strongly preferred. ⚙️Skills: - Strong understanding of data flows, integrations, APIs, and technical onboarding processes. - Ability to assess data quality and troubleshoot technical implementation issues. - Strong communication skills with the ability to work directly with technical and non-technical stakeholders. - Highly organized with strong project management and client coordination abilities. - Comfortable owning multiple client relationships and priorities simultaneously. - Strong problem-solving mindset with a proactive, solutions-oriented approach. - Ability to operate independently in a fast-paced, high-growth environment. 💡Opportunity: This is an exciting opportunity to join a fast-growing AI SaaS company at the intersection of marketing analytics, data infrastructure, and AI-powered decision-making. The Technical Account Manager will play a highly visible role across client success, onboarding, technical implementation, and long-term platform adoption. For someone who enjoys owning client relationships, solving complex technical problems, and helping companies make smarter marketing decisions through data, this role offers strong ownership, cross-functional exposure, and long-term growth potential.