Remote Patient Navigator for Healthcare Company

🚨 To Apply: Mention "Lena Albino" when asked: If you were referred by a Pearl Talent employee or one of our affiliate partners (influencers, community connectors, etc.), please share their full name (first and last name) About the Client A fast-growing digital health company pioneering non-surgical weight loss care is hiring a Patient Navigator to convert inbound patient inquiries into booked clinical consultations and completed treatment decisions. The company combines telehealth with distributed clinics across 10 US states and a virtual care team of physicians, nurse practitioners, dietitians, and coaches. Founded by leading medical school professors, it is scaling rapidly across multiple US markets and is building a brand-new Client Intake team to support surging patient volume. About the Role The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations. Core Responsibilities: Inbound Call Management & Front-End Patient Screening Post-Consultation Warm Handoff & Closing Support Documentation, Systems & Metrics Tracking 🚨 To Apply: Mention "Lena Albino" when asked: If you were referred by a Pearl Talent employee or one of our affiliate partners (influencers, community connectors, etc.), please share their full name (first and last name)

Requirements -2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical) -Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations -Demonstrated experience discussing payment, financing, or cost options directly with patients or customers -Proven experience working US business hours (ET/CT), including shift-based coverage -Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms -Ability to work on a MacBook within HIPAA-compliant workflows -C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication Nice-to-Have -Exposure to GLP-1 programs, medical weight loss, bariatric, or obesity care patient populations -Spanish fluency in addition to English -RN, LPN, or other clinical credentials -Experience at a telehealth platform or cash-pay elective medical practice -Prior Sunday or non-traditional shift coverage experience