Remote Patient Care Coordinator

🚨 To Apply: 👩🏻‍💻Mention "Lena Albino" when asked: If you were referred by a Pearl Talent employee or one of our affiliate partners (influencers, community connectors, etc.), please share their full name (first and last name). 🧑🏻‍💻The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. 🫵🏻Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. 📊Core Responsibilities -Patient Support & Communication (50%) -Care Coordination & Patient Navigation (40%) -Documentation & Data Management (5%) -Cross-Functional Collaboration & Process Improvement (5%) 🚨 To Apply: Mention "Lena Albino" when asked: If you were referred by a Pearl Talent employee or one of our affiliate partners (influencers, community connectors, etc.), please share their full name (first and last name)

✅Must-Haves (Required) -Experience: 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service -Healthcare Background: Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes -Communication: Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care -Medical Knowledge: Familiarity with medical terminology and clinical documentation -HIPAA Compliance: Knowledge of HIPAA regulations, data protection standards, and confidential information handling -Tech Proficiency: High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly -Organization: Exceptional organizational skills and attention to detail managing multiple patient interactions consistently -Problem-Solving: Strong creative problem-solving and troubleshooting abilities -Empathy: Ability to handle sensitive patient information and challenging situations with professionalism and genuine care -Proactive Communication: Anticipating patient needs and addressing them promptly with professional demeanor -Multitasking: Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments -Adaptability: Positive approach to change and ability to thrive in dynamic healthcare settings