Front Desk Representative

This role supports healthcare practices by handling inbound and outbound patient communication, scheduling appointments, and maintaining accurate records. A great fit for organized, tech-savvy candidates comfortable with phones and multitasking. Position Summary This role combines responsibilities from front desk coordination, call center operations, and sales outreach. You’ll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient. Key Responsibilities - Patient Communication & Call Management: • Handle inbound and outbound calls with professionalism and empathy. • Respond to voicemails, emails, and social media inquiries. • Resolve patient concerns and escalate complex issues as needed. • Collaborate with US-based healthcare practices to manage inquiries and scheduling. - Scheduling & Coordination: • Schedule, confirm, and reschedule appointments using digital tools. • Monitor daily schedules to ensure smooth patient flow. • Coordinate with healthcare teams to maintain timely operations. - Sales & Lead Generation - Administrative & Recordkeeping

Experience • 1–2 years in customer service, call center, or front desk roles (healthcare preferred). • Sales or lead generation experience is a plus. Skills • Strong verbal and written English communication. • Empathy, emotional intelligence, and a patient-focused mindset. • Attention to detail and organizational skills. • Tech-savvy with CRM systems, Microsoft 365 and scheduling software. • Ability to multitask and manage high call volumes. Education • High school diploma or equivalent (additional training in customer service or sales is a plus). When Applying, c