Customer Support & Order Specialist

📩The Customer Support & Order Specialist will serve as a first point of contact for customers across phone, email, chat, and other communication channels. The role will support customers with orders, products, pricing, shipping, freight, returns, warranties, and account-related questions while accurately processing transactions and coordinating with internal teams and carriers. 📲This is an entry-level opportunity suited to someone early in their customer service career who is organized, dependable, and eager to learn. The Customer Support & Order Specialist will initially focus on order acknowledgements and shipment updates before expanding into a broader range of customer inquiries as they become familiar with the company’s systems and processes. More complex transactions, including certain cancellations, claims, warranties, and refunds, are handled by senior representatives, providing an opportunity to expand responsibilities over time.

📊Qualifications 👩🏻‍💻Experience: 🫵🏻Entry-level role; previous experience is not required. 🫵🏻Background or genuine interest in customer service, order support, or e-commerce is a plus. 🫵🏻Experience with HubSpot, Adobe Commerce Cloud, or a similar CRM or e-commerce platform is a plus. 🫵🏻Experience in a product, distribution, or supply-chain-oriented customer service environment is a plus. 🫵🏻Familiarity with order management, freight and logistics, or warranty and returns processes is a plus. 🫵🏻Experience using AI-assisted support or productivity tools is a plus. 🧑🏻‍💻Skills ✅Strong attention to detail and accuracy when processing orders and documenting customer interactions. ✅Ability to learn and work across multiple systems. ✅Familiarity with HubSpot, Adobe Commerce Cloud, and Google Workspace is a plus. ✅Strong organizational skills and the ability to manage multiple requests. ✅Dependable follow-through from initial customer inquiry through resolution. ✅Proactive, customer-first approach. ✅Willingness to learn new processes, systems, and tools.