Customer Support Agent

Assistant Launch connects top LATAM talent with US-based founders and executives. We're hiring a Customer Support Agent to be the frontline voice for a US client — handling inbound/outbound support with speed, warmth, and real ownership. This is a junior-to-mid level role for someone who's done the reps in a call center environment and is ready to work independently, without a supervisor checking every ticket. 💡 What You'll Do - Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone - Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated" - Log and track cases accurately in the client's CRM/helpdesk system - Identify patterns in recurring issues and flag them proactively to the client - Use AI tools to work faster and smarter - Manage your own workload and schedule within agreed hours — no one is watching over your shoulder Example of what "ownership" looks like in practice: A customer writes in frustrated because a refund hasn't posted. Instead of just replying "I've forwarded this to billing," you check the transaction status yourself, give the customer a real timeline, and follow up proactively two days later to confirm it's resolved — without being asked to. Benefits - Fully remote - Weekly pay, at and above industry standard - Paid vacation and holidays - Health and learning stipends - Access to AI training and tools - Clear paths to advancement

✨ What You Bring - 1–3 years of call center or customer support experience (phone-based support strongly preferred) - C1 English level — you'll be the voice of a US company - Strong independent work habits: you don't need daily hand-holding to hit your targets - Comfort using AI tools in daily workflow - Reliable internet, a quiet workspace, and your own equipment - A calm, patient communication style, even with difficult customers