Customer Success Specialist

👩🏻‍💻Our client is a globally recognized manufacturer of custom wheels and luxury automotive accessories, known for its cutting-edge designs and high-end automotive products. The company is seeking a proactive, relationship-driven professional to manage and grow its current B2B customer accounts through client engagement, strategic upselling, and high-level support. 🧑🏻‍💻Role Overview The Customer Success Specialist will own the post-sale relationship with B2B partners, including dealerships, distributors, and custom auto shops, ensuring they receive strong ongoing service and support. The role will focus on nurturing existing accounts, proactively identifying upsell and cross-sell opportunities to increase account revenue, and serving as the primary point of contact for escalated customer needs. The Customer Success Specialist will combine relationship management, revenue growth, and issue resolution to strengthen client retention and account performance. 📊Key Responsibilities: -Account Management & Client Engagement -Revenue Growth & Upselling -Escalated Support & Issue Resolution -Collaboration & Workflow Management

📲Qualifications 🫵🏻Experience ✅2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales. ✅Proven experience driving engagement and closing upsell and cross-sell opportunities within existing accounts. ✅Experience managing multiple client accounts in a fast-paced environment. ✅Experience managing escalated customer support issues (tickets). ✅Previous experience in auto parts sales, automobile sales, or the aftermarket automotive industry is a strong plus. 📩Skills -Strong B2B relationship and account management skills. -Ability to identify and execute revenue-growth opportunities within existing customer accounts. -Ability to confidently manage high-stakes client conversations. -Strong problem-solving skills and ability to manage complex customer escalations. -Ability to manage multiple client accounts and priorities simultaneously. -Strong CRM recordkeeping and account-tracking capabilities. -Ability to translate customer feedback into clear internal action items. -Fluency in both English and Spanish is highly preferred.