Customer Service Representative

👩🏻‍💻As a Customer Service Representative, you will provide day-to-day support to customers across phone, ticketing, live chat, and video interactions. You will handle inbound inquiries, conduct outbound follow-ups, resolve customer concerns, and help maintain a healthy customer pipeline. 📊This is a hands-on customer-facing role for someone who is personable, responsive, and comfortable communicating with customers across multiple channels. You will work with tools such as Zendesk for ticket management and CallTools for outbound calling while occasionally supporting customers through live chat and Zoom. 📍Key Responsibilities -Customer Support & Communication -Ticketing & Issue Management -Customer Pipeline Management -Customer Satisfaction & Engagement -Sales Support

🫵🏻Experience ✅1–2 years of experience in customer service, phone sales, or a similar customer-facing role. ✅Experience handling inbound and outbound customer calls. ✅Experience managing customer inquiries and resolving service-related issues. ✅Experience using Zendesk for ticket-based customer support is preferred. ✅Experience using CallTools or similar dialing platforms is preferred. 🛄Skills -Strong verbal and written communication skills with the ability to communicate professionally and clearly with customers. -Comfortable handling customer conversations over the phone, live chat, email, and Zoom. -Able to use Zendesk or similar ticketing systems to document, track, and resolve customer inquiries accurately. -Comfortable using outbound dialing tools such as CallTools or comparable platforms. -Familiar with Google Workspace, CRM systems, and other basic business software used to manage customer interactions. -Able to manage multiple customer conversations, follow-ups, and priorities while maintaining strong attention to detail. -Comfortable identifying appropriate upselling opportunities while maintaining a helpful and customer-focused approach. -Able to work effectively in a remote environment with reliable internet connectivity and appropriate equipment for customer calls and daily responsibilities.