Customer Experience Operations Specialist

🚨TO APPLY: In the first question "How did you hear about Altrio?", choose the option Other and Add: Lena Albino or Lena Jobs.🚨 We're looking for a CX Operations Specialist who lives and breathes systems and can become the go-to expert for the company's HubSpot environment. This role combines deep HubSpot expertise with hands-on Zendesk experience, SaaS customer success and onboarding knowledge, and the technical ability to work closely with Revenue Operations. You'll own the infrastructure and workflows that keep the customer experience running smoothly — from onboarding and time-to-value through renewals, retention, and expansion. You'll work across Customer Success, Onboarding, Support, Product, Finance, and Revenue Operations to improve processes, maintain clean and reliable data, and create scalable systems that enable teams to deliver a consistent customer experience. This is a hands-on role for someone who understands both how customer-facing teams work and how the systems behind those teams should operate. 🚨TO APPLY: In the first question "How did you hear about Altrio?", choose the option Other and Add: Lena Albino or Lena Jobs.🚨

📍Qualifications and Experience: - Deep, expert-level experience with HubSpot, including cross-object automation, custom properties, calculated fields, re-enrollment, and dependency management. - Hands-on experience configuring and administering Zendesk, including ticket routing, macros, triggers, and views. - Experience using HubSpot and Zendesk together or integrating the two is strongly preferred. - Previous experience in a SaaS environment, ideally supporting Customer Success and/or Onboarding teams. - Strong understanding of the customer lifecycle from onboarding through renewal and expansion. - Experience translating Customer Experience priorities into operational systems and workflows. - Experience working alongside or within a Revenue Operations team. - Understanding of how CX data connects to broader revenue reporting and forecasting. - Familiarity with renewal forecasting, CSM ownership models, account pool structures, and NRR/GRR reporting. - Strong technical aptitude and comfort working with APIs, integrations, and data flows across systems. - Experience with systems such as Chargebee, Amplitude, Product Fruits, or similar platforms is a plus. - Strong understanding of data governance, system limitations, field mapping, and integration dependencies. - Ability to create detailed, scalable process documentation and playbooks in Confluence. - Ability to translate technical workflows into clear, repeatable processes for customer-facing teams. - Strong cross-functional communication and collaboration skills. - Ability to work independently while partnering closely with Customer Success, Support, Product, Finance, and Revenue Operations teams.