Client Success Manager

🫵🏻The Client Success Manager will serve as the primary point of contact for a portfolio of client accounts, ensuring seamless communication, performance visibility, and data-driven recommendations that help optimize campaigns. This is a consultative, highly client-facing role that blends account management, analytical thinking, and proactive relationship building. The Client Success Associate will lead onboarding calls, conduct regular check-ins, and translate complex performance data into clear, actionable insights that drive stronger client results. 👩🏻‍💻Key Responsibilities -Client Communication & Relationship Management -Act as the primary contact for client accounts via Slack, Email, and Google Meet. -Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.). -Communicate campaign performance updates, findings, and next steps clearly and proactively. -Ensure clients feel supported and informed at every stage of engagement. -Proactively manage client relationships by identifying potential concerns, opportunities, and action items before they become issues. -Investigate client concerns and performance challenges to identify root causes and collaborate on effective solutions. -Continuously learn about clients' businesses, industries, and goals to provide more strategic support and recommendations -Maintain a professional, work-related social media presence and engage appropriately as part of the company's relationship-building and networking efforts.

📲Qualifications — Experience -1+ year of experience in Client Success, Account Management, or Marketing Operations. -Experience in sales, marketing, or performance marketing is a strong plus. -Familiarity with marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate (training provided). -Familiarity with CRM systems, particularly HubSpot Service Hub, is strongly preferred. -Comfortable working with Excel or Google Sheets for light analysis and data verification.