Appointment Setter

📲Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization. 📊The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes. 📩Key Responsibilities: -High-Volume Call Handling -Appointment Booking -Lead Qualification -CRM & System Management -Dialer & Workflow Execution -Adaptability & Process Alignment

🧑🏻‍💻Experience 🫵🏻2+ years of experience in appointment setting, call center, or high-volume inbound/outbound role 🫵🏻Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred 🫵🏻Experience working with auto-dialers or predictive dialer systems preferred 👩🏻‍💻Skills ✅Ability to control and guide conversations efficiently toward booking outcomes ✅Comfortable handling high call volume with speed and consistency ✅Strong listening skills and ability to follow structured scripts naturally ✅Process-driven and execution-focused mindset rather than sales-driven ✅Comfortable working within structured systems and clear KPIs ✅Resilient, consistent, and able to manage repetitive tasks effectively ✅Coachable, adaptable, and responsive to feedback and change