Account Manager

🚨To apply: (Must be in Medellin) English Level: C1 Email your resume, LinkedIn profile, and a 1-2 min video in English introducing yourself and your interest in the role to veronica.blanco@brodacoaching.com Subject: Account Manager - [Your Name] We are looking for a detail-oriented, client-focused Account Manager to own the execution of our done-for-you (DFY) coaching experience for Better Work Executive, our premium tier for senior and executive job seekers. You will manage client relationships end-to-end, including leading client calls, producing high-quality deliverables (Targeting Reports, resumes, touchpoint communications, etc.), and coordinating closely with our coaching team to make sure every client feels supported and moves forward with confidence. This is not a generic support role; you'll be doing the actual work behind our clients' career transitions and speaking with them directly, so precision, ownership, strong writing, and confident verbal communication all matter. 📍Your Key Responsibilities: - Build and refine Targeting Reports, translating each client's background into focused role personas and positioning strategy. - Tailor resumes with strict factual accuracy, no invented or inferred experience - Draft and send client touchpoint communications (kickoff messages, progress updates, recaps) in a direct, professional tone. - Own each client's Inbound Networking Strategy end-to-end: set up the LinkedIn Momentum Tool account and targeted comment lists, then personally engage and comment on behalf of the client to build visibility and connections. - Own each client's Outbound Networking Strategy end-to-end: set up the Dripify integration and outreach targets, then personally handle outreach messaging and follow-up. The tool automates sending, but you own the strategy, personalization, and conversations that follow. - Build the client's Prep Strategy and Research Package ahead of interviews. - Build the Research & Analysis Package for negotiation sessions. - Move clients into the Alumni Program after their exit interview. - Serve as the main point of contact for a portfolio of executive clients throughout their engagement. - Run kickoff calls and gather the context needed for accurate, personalized deliverables. - Track client progress and proactively flag risks, delays, or open items. - Confirm ambiguous or inconsistent details (titles, dates, achievements) directly with clients before finalizing deliverables. - Coordinate with the coaching team on client status, scheduling, and handoffs. - Route deliverables through the approval process before they reach the client. - Keep internal trackers and documentation current.

📍 Must-Have Qualifications: - Fluent in English (C1 or C2 level REQUIRED), both written and spoken. - Excellent written communicator, clear, professional copy with no hedging or filler. - Confident, professional communicator on client calls. - Sharp attention to detail; catches inconsistencies before they become problems - Comfortable managing multiple clients and deliverables at once. - Proactive and self-directed, comfortable owning outreach and follow-up daily without close supervision. - Strong organizational skills; can track and prioritize across many open items without dropping details. - Comfortable with outreach/networking-style work (commenting, messaging, following up with prospects or contacts on behalf of someone else). - Tech-comfortable, able to learn and work daily inside tools like LinkedIn, Dripify, Slack, Google Drive, etc. - Resilient and consistent, outreach work requires steady daily execution even when responses are slow - Discreet and trustworthy, you'll be representing clients' professional identity and communicating on their behalf. - Based in Medellin, Colombia. ✅ Preferred Qualifications : - Experience with a CRM or client management platform (e.g., GoHighLevel, HubSpot, Salesforce, or similar). - Experience in a client success, account management, or customer-facing role. - Familiarity with Google Drive, Slack, Zoom, and community/LMS platforms (e.g., Skool). - Experience working remotely with international teams.